Privacy Policy

R&E Auto Service is an independently owned automotive repair facility located at 11 Crescent Ave, Waldwick, NJ 07463. We are the data controller responsible for personal information collected through this website and through the course of servicing your vehicle.

We collect only the information required to provide safe, transparent, and lawful automotive service:

• Contact details — name, phone number, email address, and mailing address.
• Vehicle information — year, make, model, VIN, license plate, mileage, and service history.
• Service records — inspections, estimates, invoices, authorizations, warranty claims, and technician notes.
• Payment information — processed by our payment processor; we do not store full card numbers on our systems.
• Website usage — device type, browser, pages visited, referring URL, and general location, collected through standard server logs and analytics cookies.
• Communications — messages you send through our forms, email, phone, or SMS.

• Schedule appointments and provide the automotive services you request.
• Prepare written estimates, obtain your authorization, and invoice completed work.
• Maintain vehicle service history and honor applicable warranties.
• Contact you regarding your vehicle, appointment reminders, safety recalls, or follow-up questions.
• Comply with New Jersey Motor Vehicle Commission requirements and other applicable laws.
• Improve our website, service quality, and customer experience.

We do not sell your personal information. We share information only when necessary and only with:

• Parts suppliers and warranty administrators for the fulfillment of repairs and coverage claims.
• Payment processors and accounting providers to complete transactions.
• Technology providers (hosting, email, scheduling, analytics) bound by confidentiality obligations.
• Law enforcement, regulators, insurers, or courts when required by law or to protect our legal rights.

Our website uses cookies and similar technologies to keep the site functional, remember your preferences (such as light or dark mode), and understand aggregate traffic patterns. You may disable cookies in your browser settings; some site features may not function correctly if you do.

We retain customer and vehicle service records for as long as reasonably necessary to honor warranties, resolve disputes, and comply with tax, accounting, and regulatory obligations. When information is no longer required, it is securely deleted or anonymized.

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of certain communications. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

Our website may link to third-party websites, such as map providers or manufacturer resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. The effective date above indicates when it was last revised. Material changes will be posted on this page.

Questions about this Privacy Policy or your information can be directed to: